Privacy Policy

Luminar Solar(“Luminar”, “we”) is a Philippines-based solar solutions provider based at New Cabalan, Olongapo, Philippines. We respect your privacy and handle your personal information in line with the Philippines Data Privacy Act of 2012 (RA 10173).

When you submit a quotation request, we collect the information you provide: name, email address, phone number, home address (optional), preferred package, and monthly electricity bill (optional).

We automatically collect basic analytics: pages visited, device type, approximate location (from IP), and referring site. This is handled via Google Analytics 4 with IP anonymization.

Your lawful basis is consent, captured on the quotation form. We use your information only to:

• Respond to your quotation request and schedule a consultation with a Solar Specialist.
• Prepare a proposal tailored to your home and bill size.
• Send service-related updates about your quotation and installation.

We do not sell your data to third parties, share with advertisers, or use it for profiling beyond package fit.

We use Google Analytics (anonymized analytics), Google reCAPTCHA (spam protection), Vercel (hosting), and Zapier + Google Sheets (internal lead routing). Each provider is bound by their own data-protection obligations, and we share only the minimum necessary for them to perform their function.

Quotation leads that do not convert are retained for 18 months then deleted. Installed-customer data is retained for the life of the warranty plus two years. You may request deletion at any time.

Data is transmitted over HTTPS (TLS) and stored in secure infrastructure managed by our cloud providers. Access within Luminar is restricted to authorized staff on a need-to-know basis. Spam and abuse protection uses Google reCAPTCHA.

Under RA 10173, you may request access to, correction of, or deletion of your data at any time by emailing hello@luminar.ph. We respond within 30 days.

Questions or complaints? Reach us at hello@luminar.ph or call +63 906 884 3557. You may also file a complaint with the National Privacy Commission.